New Starter – Sarah Preston, Customer Support Manager
Sarah Preston is Ashwoods Electric Motors’ Customer Support Manager, joining the business to oversee all things customer-facing. The main point of contact for our customers, Sarah manages the sales order processes, liaising with all departments of the business to ensure exemplary customer service.
Previously a Senior National Accountant manager at a Devon business, Sarah is used to looking after a large account base. Developing (and subsequently implementing) processes from the ground up is a skill of Sarah’s and a vital skill she has brought to Innovation Valley.
Organisation is something Sarah prides herself on and is an integral part of her role, as she liaises with all departments of the business at various points of each motor’s journey to the customer. This ensures the very best customer service for each and every Ashwoods Electric Motors customer.
Having lived just five miles from Ashwoods’ HQ for 20 years, Sarah knew a lot about the business before applying for the role.
“I had heard lots of good things about Ashwoods from living and working locally, and driving past Innovation Valley everyday when it was being built, I thought, ‘I want to work there!’”.
It is more than fair to say that Sarah hit the ground running when she joined, winning employee of the month in her first month and having her role adapted from Sales Administrator to Customer Support Manager. Looking to the future, Sarah states that her main focus is to continually improve the processes within the business and to facilitate impeccable customer service. Outside of work, Sarah is kept busy by her two teenagers aged 20 and 15 in her South Devon home – a county in which she has lived all her life, much like Ashwoods Electric Motors and sister company Lightfoot.
Welcome to Ashwoods, Sarah!